Welcome to RootsnCoils
Welcome to RootsnCoils
A premium salon that provides an elevated experience to hair and beauty routine treatments in a welcoming atmosphere designed to offer a break from stress of daily life
Our Values:
Respect- this is the cornerstone of a positive salon experience. We operate in an environment of mutual respect.
Excellence- we strive to achieve the highest possible standards of performance and quality.
Customer satisfaction-we provide personalised solutions to meet customer expectations and ensure their pain points are our concerns.
Innovation- we strive to stay ahead in our service delivery.
Team oriented- we work collaboratively to build lasting relationships and celebrate our client individuality.
Strands of Perfection
Our Mission:
We are on a mission to provide personalised care through our hair and beauty services, leaving you feeling radiant and happy in an inclusive and welcoming environment.
Strands of Perfection
Our vision:
We are committed to creating an unrivalled client experience, nurturing wellbeing, and providing a holistic approach to hair care.
We're Open
OPENING HOURS
9:00
AM
-
7:00
PM
MONDAY - SATURDAY
SUNDAY : 2pm - 7pm
Appointment booking:
Clients are required to book appointments in advance through our website, Instagram, WhatsApp or calling our salon. Walk-ins will be accommodated if there are available time slots. Clients with prior bookings will be given be given priority over walk ins. A waitlist is available and clients with bookings more than 20 minutes late without communication will be cancelled in order to accommodate clients in waitlist or walk-ins. Clients are requested to provide first name, last name, email and telephone number for their booking. We ask for your permission to be included in our mailing list. We maintain the right to refuse service to those who do not adhere to our salon policies.
Service complaints:
If a client is not satisfied with their service. They are encouraged to communicate their concerns to our salon staff immediately. We will make every effort to resolve any issues or concerns to client's satisfaction.
Payment policy:
We accept card, transfer and cash(only in extreme case of network failure). All prices are inclusive of applicable taxes and gratuity. Transfer should include reference of name(s) used for bookings. POS that is declined but still debited do not count as payment. Clients are required to use another card or make a transfer. POS that are declined but still debited should be resolved through your bank.
Music policy:
Our music is designed to enhance the overall studio experience while respecting comfort of our clients. We strive to maintain appropriate volume level that allows for conversations and relaxation. Our staff regularly monitors the volume to ensure it is conducive for studio environment.
Content creation policy:
We kindly ask for permission to take pictures and videos during and after service. This will be posted on our social media.
Purchase of hair extensions:
We do not keep left over extensions for clients. We encourage clients to take with them the left overs from their service. Clients must pay for extensions once they have been cut, stretched and/or mixed. We stock limited quantity and range of hair extensions. If a client has a specific colour or type of extensions that they prefer to use, we respectively request that you purchase before your appointment.
Telephone calls and conversations:
At our studio, we strive to create a relaxing experience for all our clients. To ensure a peaceful atmosphere, we kindly request that everyone in the studio including staff and guests , adhere to the following guidelines: When engaging in conversations with guests or salon staff, please be mindful of the volume of your voice. This also applies to watching of video contents. This is to avoid disturbing other guests who maybe enjoying their treatments or seeking a peaceful environment.
Refreshments:
We offer light refreshments for all our clients. We offer one serving of either water, tea,coffee, capri-sun(kids only) and biscuit per client. Our barbering clients are offerred one chilled drink only. Clients who would like more than the allocated serving are requested to pay a token amount to cover the costs.
Children policy:
We welcome children 4years and above, however they must be supervised by an adult at times while in the salon. We understand that young children can be uncooperative when having their hair services done. Our staff are highly trained and patient however, if service exceeds allocated time, we reserve the right to charge for additional time taken for the service.
Zero tolerance to Harassment:
We have a zero- tolerance policy for any form of harassment or discrimination towards our staff members. This includes but is not limited to verbal abuse, offensive language, unwanted advances, and or any behaviour that makes our staff feel unsafe. Violations of these may result in termination of services.
Late Arrivals:
We understand that unforseen circumstances may arise, but we kindly request that clients arrive on time for their appointment. If a client arrives more than 20 minutes late without prior communication, their appointment maybe cancelled and considered no show. No shows attracts a penalty of N2,000 which will be added as debt on client's account.
Cancellation and Rescheduling:
Clients must provide a minimum of 2 hours' notice for cancellation and rescheduling. This allows us accommodate other clients waiting for appointments. Failure to adhere will result in a cancellation fee of N2,000 which will be added as debt on client's account.